Frequently Asked Questions (FAQs)

How does selling work?

1. POST

Posting is simple! You'll first add photos, describe your item, and set your price.

The most important part of this step is selecting the correct university/college the items belongs to as these items will populate on the specific campus page. 

Your items will then be seen to all individuals who have indicated this to be their institution or soon to be "home" (incoming freshman).

2. SELECT MEET UP ON CAMPUS OR SHIPPING 

Once the transaction is complete, we'll release the meet up or shipping location based on the set preferences. 

We highly encourage the pick up location to be in a public location (preferably on campus).

If shipping, you will receive a prepaid label to your inbox. All you need to do is package the item.  

After packing up your item, schedule a free package pickup, leave the package with your mailwoman, or drop the package off at any USPS (post office) location or collection box. 

All items ship via USPS (i.e. the post office), the lowest cost, fastest way to ship in the US.

3. GET PAID

You're paid for the sale when the item has been received by the 

OUR FEE

Our fee is 20%. We use this fee to run our platform and provide world-class customer support to our buyers and sellers. 

We also use the fee to fund the weekly sale, where we discount the items of a different school each week!

When it comes to marketplace platforms, you get what you pay for. 

How does buying work?

SAFE AND EASY PAYMENT 

We accept all major credit or debit cards. Payment is securely handled by Stripe. The seller isn't paid until both parties confirm the purchase,  

RETURNS & BUYER GUARANTEE 

We guarantee every purchase you make. You'll receive a full refund and free return if the item wasn't described accurately, if it arrives in poor condition, or if the item never ships. 

We don't offer returns if the item doesn't fit or you don't like the style. 

MESSAGE SELLERS 

There's a button to message the seller on every item. Most sellers reply in under an hour. Need help? Send us an email at info@unithrifts.com.